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Blackboard Frequently Asked Questions

Getting Started

Communication

Assignments

Assessments

Grade Center



How do I login to Blackboard?

Navigate web browser to: http://scsu.blackboard.com


Click on the User Login button, then log into Blackboard with the same username and password combination as your other University computer systems such as campus email, Banner, and Bulldog Connect (students).


Students can look up their SCSU network username and set a password through the University's Network/Online Services Identification System at: http://www.scsu.edu/Accounts


If you do not remember your PIN or have trouble with password lookup, you must contact the University Registrar's Office to have it reset or email helpdesk@scsu.edu .

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What version of Blackboard does SCSU currently use?

SC State currently uses Blackboard Classic v. 8.0.


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I can’t see my Blackboard course. What do I do?

There are a number of reasons for a course not to be visible. It is always best to check with your instructor to be sure:

  1. You are enrolled in the course
  2. The course has been made available to students

Contact Blackboard Support by emailing bbsupport@scsu.edu. Be sure to include your blackboard username and the names with sections (e.g. SOC305-01) of any courses that are not showing up.

 

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Students can’t see my Blackboard course. What do I do?

There are a number of reasons for a course not to be visible. It is always best to first check to be sure:

  1. The course has been made available to students via the Control Panel
    (To change under Settings >> Course Availability >> Yes >> Submit)

  2. The student(s) is officially enrolled in the course in Banner.

If these steps have already been completed, please contact Blackboard Support by emailing bbsupport@scsu.edu. Be sure to include the affected blackboard usernames and the course names with sections (e.g. SOC305-01).

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How do I add or drop a student from a Blackboard course?

Blackboard enrollment is fully integrated with the campus Banner system, so if a student is officially enrolled in a University course, they will continue to appear on the Blackboard roster. If any change to enrollment must occur, that change must take place with the Academic Department or the University Registrar's Office.

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Can I customize the My Courses list?

Absolutely. You can remove unwanted course links by clicking on the pencil icon located on the right edge of the blue bar beside "My Courses".

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Can I access my previous semester courses?

Blackboard courses are disabled after the semester has finished. Instructors have access to previous sememster courses for at least one full year. Students must contact the instructor of any course to request access, and such access is only granted at the discretion of the instructor or Academic Department.

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How do students access grades the instructor has posted on Blackboard?

1. After student logs into their Blackboard course: Select "My Grades" from the left-hand side menu.
2. Scroll to view the grade data, including any comments that may have been added by the instructor. (Note: A student can only see their individual grades for all items. Second Note: Only when an instructor makes the option for students to view their grades available, will you see the data in the column next to the item name.)

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Why can't I open a Microsoft Office file from Blackboard? I keep getting an error about "Protected Mode".

Certain security settings on web browsers can create difficulty for users when attempting to open and edit Microsoft Office files (.docx, .pptx, etc.). While this is strictly based on the internet filter and browser security settings on the user's local machine, the following steps should provide a "work around" and allow users to download any Microsoft Office file from Blackboard:

  1. In Blackboard, navigate to the link of the file you are trying to download.
  2. Click on the link with the right mouse button (instead of the left) and select "open in new window".
  3. When the word document comes up, be sure to click on "enable editing" and now you have the file open and should be able to print/edit as you like. 

 

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How do I request help with Blackboard?

Email bbsupport@scsu.edu for assistance or you may call 803-516-4931. Please provide your SCSU Network Username, the name of your course and section, and a thorough description of your problem. The Office of Extended Studies is open M-F, 8:30 a.m. – 5 p.m. While there is no official evening/weekend support, consultants do typically check email after office hours and often may be able to resolve your problem evenings and weekends.

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How do I e-mail users through Blackboard?

  1. Select your course.
  2. From the Course Menu located on the left-hand side of the screen, choose Communication.
  3. On the bottom of the list displayed, select Send Email.
  4. Choose the group selection that best reflects the section of your course you would like to e-mail.
  5. Type a Subject and Message.
  6. If necessary, click on the Attach a file link to browse your computer and add a file to your e-mail.
  7. Click Submit to send your message.

Note: While you receive a confirmation copy of the email message, it does not list the recipients who received your email. Keep this in mind when deciding between sending messages via Blackboard or via campus email.

 

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How do I set-up a class Discussion Board?

  1. From the Control Panel in your course, select the Discussion Board.
  2. Click on the Add Forum button and fill out all appropriate fields.
  3. After clicking Submit, click the name of the discussion forum to add the first thread (optional).

    Fill out the Subject and Message of your post.

  4. Click Submit.

Students may now access the Discussion Board by clicking on Communications in the course menu on the left.

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How do I set-up an Assignment for students to turn in?

In a content area,

  1. Click in the dropdown menu on the right side of the screen that says “Learning Unit”
  2. Click on Assignment
  3. Click Go beside the dropdown menu
  4. Fill in the name and description and choose any appropriate settings for the assignment.
  5. Submit
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How do I create a SafeAssignment?

In a content area,

  1. Click in the dropdown menu on the right side of the screen that says “Learning Unit”
  2. Scroll down and select SafeAssignment
  3. Click Go beside the dropdown menu
  4. Fill in the name and description and choose any appropriate settings for the assignment.
  5. Submit
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How do I create an Assessment for students to take in Blackboard?

  1. From the Control Panel in your course, click the Test Manager.
  2. Click on the Add Test button and enter a name and description then click Submit.
  3. In the Test Canvas, add each question by selecting the question type in the dropdown that says "Calculated Formula" then click Go.
  4. When you have added all questions, return to the Control Panel and enter into the Assessments content area.
  5. Click the Add Test button, and select the name of the test you created. Click Submit to add the test; Click modify to modify test options such as date and availability.

 

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How do I arrange for my students to take a test in the Assessment Center?

If you would like to have your students take an exam within the Assessment Center, please remember to schedule at least 1 week in advance with the Assessment Center Supervisor, Ms. Robin Anderson at rander28@scsu.edu

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How do I add a grade column?

1. From the Control Panel of a course, select Grade Center.
2. The Grade Center will load; then click Add Grade Column.
3. Enter a Column Name and Points Possible.
4. Note: The Column Name is limited to 15 characters
5. Select a Primary Display for the grade to be viewed (e.g., score).
6. Note: You can to specify a category e.g., Homework
7. Enter a Due Date. Click Submit

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How do I modify, hide, or remove a grade column?

Click the gray dropdown arrows beside any grade column to "Modify Column", "Hide" or "Remove Column".

Note: Hiding a column from your grade center view does not hide it from the student view. See FAQ for making a column anavailable for students

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How do I move a grade column?

  1. In the grade center, hover your mouse over the "Modify" button
  2. Select "Organize Grade Center".
  3. All columns are listed in the order they appear on the Grade Center. Click and drag the up-down arrow icon to reorder the columns.
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How do I make a column unavailable to students?

  1. Click the gray dropdown arrows beside any grade column to "Modify Column".
  2. Remove the check from the box beside "Show in My Grades".
  3. Click Submit
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How do I display a hidden column?

  1. In the grade center, hover your mouse over the "Modify" button
  2. Select "Organize Grade Center".
  3. Place a checkbox beside any hidden column you would like to display.
  4. At the top of the screen, hover your mouse over "Show/Hide" and click "Show Selected Columns"

 

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Why can't I edit/print a student's file?

Certain security settings on web browsers can create difficulty for users when attempting to open and edit Microsoft Office files (.docx, .pptx, etc.). While this is strictly based on the internet filter and browser security settings on the user's local machine, the following steps should provide a "work around" and allow users to download any Microsoft Office file from Blackboard:

  1. In Blackboard, navigate to the link of the file you are trying to download.
  2. Click on the link with the right mouse button (instead of the left) and select "open in new window".
  3. When the word document comes up, be sure to click on "enable editing" and now you have the file open and should be able to print/edit as you like. 
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How do I download all students’ submitted files for an assignment at once?

1. In the Grade Center, go to the assignment column heading and click on the down arrows (Action link).
2. Select Assignment File Download.
3. Click in the box next to the students’ names for papers to download. (Note: there is an option to Select all names at the top)
4. Click Submit. Click Download assignments now.
5. Click Save; select a place on your computer to store the file/s. Click Save.
6. When the Download is Complete, click Close.
7. Click OK. (The downloaded files still remain in the Grade Center until you remove them.)


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How do I add a total point column?

1. From the Grade Center, select Add Calculated Column option
2. Select Total (a Total column is a grade based on the cumulative points received, related to the points allowed.)
3. Enter a Column Name
4. Select a Primary Display for the grade from the menu (e.g., score)
5. Select either All Columns or Selected Columns (select Columns, Categories desired and right click arrow to include)
6. If grading periods exist, the All Grade Columns in grading Period option available.
7. Select other options as desired and click Submit to finish

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How do I create a weighted column?

1. In the Grade Center, select Add Calculated Column option
2. Select Weighted from the drop down menu
3. Type in a Column Name.
4. Enter a Primary Display for the grade from the menu e.g., score
5. Scroll down to Columns to Select
6. Select columns to include in the weighted grade from the menu
7. Click the arrow to the right of the column to move each to the Selected Columns area.
8. Enter numbers for the weight percentage for each Column. (Percentages should add up to 100%) This calculates the total grade using the weights set here.
9. Under Options, select the items you want to use
10. Click Submit.

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How do I create a grading schema?

1. In the Grade Center, select Manage;
2. Select Grading Schemas from the drop down menu.
3. Select Add Grading Schema; enter a Name, e.g., Percentage Grade Scale (enter a description to assist with identifying schema under Description)
4. In Schema Mapping enter the numbers for your grading scale using a range, e.g., 93-100 =A; 90-93=A-; 87-90 = B+; etc.
5. Click Insert Rows arrow to the right to insert a row or click Remove Row to remove row. (Note: Values must overlap for the range, lesser value listed first.
6. The default schema will have two ranges of percentiles. Range of 90–93% includes all grades up to but not including 93%. The top range does include 100%.)
7. Enter in a number to the right for Grades manually entered as will calculate as % for all grade ranges.
8. Click Submit to save grading schema
9. Click OK. (Both letter grade scale and % grade scale is in view.)

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How do I download the Grade Center?

1. In the Grade Center, hover your mouse over Manage and select Download.
2. Select the data to download from the options listed, e.g., Full Grade Center.
3. For the Delimiter Type, select Tab (.xls files). (You may also select the option to include hidden information.)
4. Click Submit.
5. Click on Download from the Download Grades page
6. Select Save As to save the file locally. Select a place on your computer to store the file.
7. Click Save, when the download is complete
8. Click Close
9. Click OK. (Note: You can now check your computer for the file (.xls) starting with the name gc)

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How do I print the Grade Center?

1. In the Grade Center, hover your mouse over Manage .
2. Select Download.
3. Select the data to download from the options listed, e.g., Full Grade Center.
4. For the Delimiter Type, select Tab (.xls files). (You may also select the option to include hidden information.)
5. Click Submit.
6. Click on Download from the Download Grades page
7. Select Save As to save the file locally. Select a place on your computer to store the file.
8. Click Save, when the download is complete
9. Click Close
10. After downloading the Grade Center report, open it in Excel (.xls).
11. Format the data. Save the Excel file on your computer.
12. Print the file.

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How do I view data for all grade submissions?

1. In the Grade Center, Select Grade History from the Action Bar. (The Grade History records all changes to grades within a course)
2. Scroll down to the bottom of the page. To the right of Display Entries from Past, select a data parameter from the drop-down menu, e.g., 14 days
3. Click Go.
4. To sort items to display; click on a column heading, e.g., Date. The column will display in descending alphabetic, score, or date order, based on the column chosen.

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How do I remove files from the Grade Center?

1. Download file/s first before removing them.
2. In the Grade Center, go to the column heading and click on the down arrows (Action link).
3. Select Assignment File Cleanup.
4. Click in the box next to file/s you want to remove. (Note: There is an option to Select All files.)
5. Click Delete.
6. Click OK, to remove the selected file/s.
7. Click OK. (Removing files frees space in the course quota.)

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