The charge of the Quality Assurance Program is to implement strategies to improve customer service and to enhance the image of the university. Assessing customer service, analyzing customer service delivery on campus, and developing training and promotional strategies to improve customer service delivery by faculty and staff are just a few of the ways we ensure excellent service at South Carolina State University.
Customer Service Tips
- May 10, 2011-Speak and Smile
- May 3, 2011-More on Serving the Millennials
- April 26, 2011-Understanding Our Students
- April 19, 2011-Motivating Co-Workers to Deliver Great Service
- April 12, 2011-Little Things That Make A Big Difference
- April 5, 2011-Customer Service vs. Customer Satisfaction
- March 29, 2011-How to Achieve and Maintain a Positive Attitude
- March 22, 2011-It's All in the ATTITUDE
- March 15, 2011-Customers Want Good News - But What If You Have Bad News?
- March 8, 2011-Teaching Our Students How To Be Good Customers
- March 1, 2011-Email Etiquette - Part 2
- February 22, 2011-Email Etiquette - Part 1
- February 15, 2011-Saluting our Top Customer Service Providers
- February 8, 2011-Handling Customer Complaints
- February 1, 2011-Customer Service and Retention
- January 25, 2011-Positive Body Language
- January 18, 2011-How Customer Service Savvy Are You?
- December 14, 2010-It’s Not What You Say – It’s How You Say It
- December 7, 2010-How to Serve Angry or Difficult Customers – Part 2
- November 30, 2010-How to Serve Angry or Difficult Customers – Part 1
- November 23, 2010-Internal Customer Service
- November 16, 2010-Bulldog Telephone Etiquette
- November 9, 2010-Ways to Deliver Customer Service
- November 2, 2010-Who are our Customers?
- October 26, 2010-Customer Service = Being Nice + Being Helpful