SC State celebrates Customer Appreciation Week October 27-30

Thursday, October 30, 2008

SC State faculty and staff will spend the week of Oct. 27-30 reaffirming their commitment to University constituents during the annual Customer Appreciation Week.

“There is a clarion call to promote excellence in service delivery to our constituents, and Customer Appreciation Week demonstrates our gratitude for being able to serve them,” said Dr. Carl E. Jones, executive director for student success and retention and chairman of Customer Appreciation Week. “SC State has identified several opportunities for improvement in customer service and is committed to promoting accountability to University donors and benefactors, University students, and South Carolina taxpayers,” he continued.

On Monday, Oct. 27, the University will begin its celebration with “Wristband Day.” Administrators, faculty, staff, and students will join in solidarity wearing wristbands that say, “SC State Appreciates You!”

On Tuesday, October 28, the newly elected 10th President, Dr. George E. Cooper, will charge and challenge the campus community to deliver the best service in the nation at the “Quality Service . . . The SC State Way” general assembly at 10 a.m. in the Martin Luther King, Jr. Auditorium on campus.

SC State’s faculty and staff will participate in an interactive training entitled “Best Practices in Telephone Etiquette,” which will be held in the Barbara A. Vaughn Recital Hall in the Fine Arts Center, on Wednesday, Oct. 28 at 10 a.m. “A number of new University initiatives will be introduced as standard quality practices at SC State, and all of these efforts will emphasize continuous quality improvement to ensure that customer concerns are addressed and clearly defined action cycles are implemented to foster improvement in all University areas,” said Jones.

On Thursday, Oct. 30 to culminate the week’s activities, the campus community will enjoy “Bulldog Voter Bingo,” where there will be food and fellowship and a reminder for all eligible voters to cast their votes on November 4.

Throughout the week, WSSB 90.3 FM, SC State’s campus radio station will broadcast special messages from President Cooper and members of the President’s Cabinet, sharing tidbits about customer service and thanking all of the University constituents for their support of SC State University.

For additional information about Customer Appreciation Week, contact Dr. Carl Jones or Terrence Cummings with the Student Success and Retention Program at (803) 533-3721.