SC State celebrates Customer Service Week 2007, Oct. 8-12

Friday, October 5, 2007

ORANGEBURG – SC State’s faculty and staff will spend the week of Oct. 8-12 reaffirming their commitment to University constituents during the institution’s annual Customer Service Week.

“SC State has identified several opportunities for improvement in customer service and is committed to promoting accountability to the University donors and benefactors, University students and South Carolina taxpayers,” said Dr. Carl E. Jones, executive director of the Student Success and Retention Program.

On Monday, Oct. 8, SC State faculty and staff will gather for a general assembly in which President Andrew Hugine Jr. will charge them to deliver “Quality Service the SCSU Way.” The assembly will be held at 10 a.m. in the Martin Luther King Jr. Auditorium.

To improve services to customers, faculty and staff will have an opportunity to participate in a seminar on “Best Practices in Telephone Etiquette.” The etiquette session will be held on Tuesday, Oct. 9, at 10 a.m. in MLK Auditorium.

And, this year’s Customer Service Week will feature quite a unique presentation – a magician. Dr. Samuel Tucker, a clinical psychologist and magician, will present the “Magical Benefits of Providing Quality Service,” on Wednesday, Oct. 10, at 10 a.m. in MLK Auditorium.

“Back by popular demand,” indicated Jones, the entire University community will enjoy “Bulldog Apollo” on Thursday, Oct. 11, where faculty and staff showcase their talents, encouraging unity and promoting creative ways to solve customer problems and strengthen customer relations. The talent show will be held at 1 p.m. in the Smith-Hammond-Middleton Memorial Center.

“All of these efforts are part of the continuous quality improvement efforts that the University has undertaken that establish accountability procedures to ensure that customer concerns are addressed as well as clearly defined action cycles to ensure improvement in all University areas,” said Jones.

On Friday, Oct. 12, the University community and its stakeholders are invited to enjoy “Bulldog Bingo” in the Kirkland W. Green Student Center’s Bulldog Lounge at 11:30 a.m.

For additional information, contact Dr. Carl Jones or Terrence Cummings at (803) 533-3721.